Built for Indian D2C brands

Stop losing revenue between order and repeat purchase.

Repliex finds where your store leaks money and recovers it automatically, across COD, carts, and customer care.

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COD ORDER #8234₹1,899
  1. Order placedMumbai · 40005312:04
  2. High RTO risk detectedRepeat COD refusal12:05
  3. Repliex AI call placedHindi · 38 seconds12:11
  4. Customer confirmed orderDelivery re-scheduled12:12
  5. DispatchedAWB assigned12:40
Outcome pending—
Illustrative. Every prevented RTO protects the full order value.
No setup feeCancel anytimeBuilt for India

D2C brands lose revenue at every touchpoint.

High RTO rates

25–40% of COD orders never complete. Each failed delivery costs ₹200–500.

Abandoned carts

70% of carts are abandoned. Most brands have no recovery system.

Manual support

Teams spend hours on 'Where is my order?' and basic return queries.

Customer churn

Only 20–30% of customers order again. Most brands don't track or act on this.

Every leak runs the same four stages.

RTO prevention, cart recovery, win-back and AI customer care are not four separate tools. They are four things Repliex watches, on one path from leaking to recovered.

  1. LEAK

    Money starts leaving

    • COD order at risk of RTO
    • Checkout abandoned
    • Customer stops ordering
    • Query goes unanswered

  2. DETECT

    Repliex notices

    • Risk scored before dispatch
    • Abandonment detected
    • Churn signal on order gap
    • Message received on any channel

  3. INTERVENE

    Repliex acts

    • AI confirmation call, 19 languages
    • WhatsApp within the hour
    • Personalised win-back campaign
    • AI reply on WhatsApp, Instagram or email

  4. RECOVER

    Money stays

    • Order confirmed and dispatched
    • Checkout completed
    • Customer reactivated
    • Resolved without a human

Up and running in 30 minutes.

01
Connect your stack
Shopify · WhatsApp · Shiprocket
02
Repliex finds opportunities
RTO risk · cart abandonment · churn signals
03
Automation runs 24/7
Calls · WhatsApp · campaigns · workflows
04
You see the money recovered
ROI dashboard · real ₹ numbers · monthly report

Built for the way Indian D2C works.

COD-first workflows
RTO prevention calling
19-language AI calling bot
Hinglish conversations
WhatsApp-first customer behavior
Indian shipping providers
Razorpay integration
UPI soft-prepaid nudge
DPDP-ready data handling
IST-aware scheduling

PRICING

Simple, transparent pricing.

STARTER

Automate customer care
₹15,000/mo

For brands doing 100–500 orders/month

AI Customer Care

  • WhatsApp AI bot (2,000 msgs/mo)
  • Order queries, returns & exchanges
  • Multi-language replies (Hinglish)
  • Unified conversations inbox
  • Shopify order lookup

Logistics

  • Return flow automation (Shiprocket)
  • Razorpay payment link for returns
  • AWB tracking notifications

Analytics

  • Basic dashboard (30-day view)
  • Resolution rate & top queries
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Most Popular

GROWTH

Recover revenue + grow repeat purchases
₹30,000/mo

For brands doing 500–2,000 orders/month

AI Customer Care

  • WhatsApp + Instagram + Email AI (10,000 msgs/mo)
  • Exchange flow automation (both AWBs)
  • Instagram DM + comment auto-reply
  • Smart email replies with order context

Marketing & Sales

  • WhatsApp campaign broadcast
  • 15 pre-built journey templates
  • Abandoned cart recovery flows
  • COD order confirmation automation
  • Win-back & upsell campaigns

Automation

  • Visual workflow builder (drag & drop)
  • Multi-turn conversation flows
  • Condition branching & triggers

Contacts & Segmentation

  • Auto-segmentation (VIP, COD, repeat, new)
  • Shopify contact sync
  • CSV import, tagging, custom segments

Analytics

  • Full analytics dashboard
  • Campaign delivery & read rates
  • ROI & cost savings tracker
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SCALE

Full revenue operations + AI calling
₹50,000/mo

For brands doing 2,000+ orders/month

Everything in Growth, plus:

    Calling & Voice

    • AI calling bot (19 languages, 24/7)
    • COD confirmation calls (auto-dialer)
    • NDR management calls
    • All channels included · Usage billed via credits

    Loyalty & Retention

    • Post-purchase loyalty flows
    • Review & NPS collection automation
    • Repeat order nudge campaigns

    Advanced Analytics

    • CSAT & NPS tracking
    • Revenue attribution dashboard
    • Channel-wise performance breakdown

    Priority Support

    • Dedicated onboarding manager
    • Priority support (2hr response SLA)
    • Custom bot instructions setup
    • Quarterly strategy review call
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    Your data stays your data.

    Tenant-isolated architecture
    Encrypted connections (TLS)
    Role-based access control
    Webhook signature verification
    Audit logs on every action
    DPDP 2025 ready

    We never use your customer data to train AI models without explicit permission.

    See how much revenue Repliex can recover for your brand.

    Calculate My ROI →

    Takes 2 minutes. No credit card required.